For UK Orders Only

Valetorever Clothes allows returns for most eligible items for customers in the UK within 7 days of receiving their order.

If more than 7 days have passed since you received your purchase, we may not be able to offer a refund or exchange.

Please note that a £15 restocking fee will be deducted from your refund.

To qualify for a return, the product must be unused, in its original packaging, and have all original tags attached, in the same condition in which you received it.

To request a return, please contact us at sales@valetoreverclothes.com. Our support team will review your request and, if approved, provide you with the appropriate return instructions or return label.

When contacting us, please include your order number and the reason for your return.

Once you have packed your return, you can take it to your nearest post office or designated shipping location. All approved returns must be sent back to our warehouse. Depending on where you are sending the return from, it may take approximately 1–2 weeks for the return to reach our warehouse.

Once your return arrives at our warehouse, please allow 2–3 business days for us to inspect and process it.

After your return has been processed, we will send you an email confirming your refund. It may take approximately 10–15 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

International Returns

Valetorever Clothes accepts returns from international customers, but customers are responsible for any fees associated with the return process.

To request an international return, please contact us at sales@valetoreverclothes.com. Our support team will review your request and, if approved, provide you with further return instructions.

Exchange Policy

Exchanges — UK Only

Valetorever Clothes allows exchanges for different sizes of the same style originally purchased.

If you would like to exchange your item for a different style, you will need to place a new order after returning the original item, subject to our return requirements.

Eligible UK exchanges do not incur return shipping or restocking fees.

To initiate an exchange, please contact us at sales@valetoreverclothes.com with your order number and the size you would like to receive.

International Exchanges

Valetorever Clothes does not offer exchanges on international orders.

International customers who require a different size or style may return the original item, where eligible, and place a new order.

Questions?

If you have any questions or concerns regarding our refund, return, or exchange policy, please contact us at sales@valetoreverclothes.com.

Late or Missing Refunds

Once you have received an email from us confirming that your refund has been processed, please allow 2–7 business days for the money to reach your account.

If you have not received your refund after this period, please check with your bank or payment provider first. If you still cannot locate the refund, contact us at sales@valetoreverclothes.com, and we will assist you.

Missing Items

First, please check your package carefully.

In many cases, an item may still be inside the packaging. Before contacting us about a missing item, please thoroughly check the box, packaging materials, and all parts of your shipment.

Some orders may be shipped separately. If your items are being shipped separately, you may receive different tracking numbers and your packages may arrive at different times.

If you have checked your package and believe an item is still missing, please contact us at sales@valetoreverclothes.com with your order number and details of the missing item.

Lost Packages

Valetorever Clothes is not liable for packages that are misplaced or stolen after delivery.

If your tracking information shows that your package has been successfully delivered and the shipping address provided during checkout matches the address to which the order was shipped, we may not be responsible if the package has subsequently been misplaced or stolen.

Lost or stolen packages may be non-refundable.

If you believe your package has been lost or stolen, please contact the relevant delivery carrier first and then contact us at sales@valetoreverclothes.com. We will do our best to assist you with the matter.

Can I Cancel or Amend My Order After I’ve Placed It?

If your order is placed on a weekday, our warehouse may begin processing and packing your order quickly. Because of this, we may not be able to make changes to or cancel your order once it has been placed.

This includes requests to change:

  • Delivery options

  • Delivery address

  • Payment method

  • Products or sizes

If your order is placed on a weekend or bank holiday, you may be able to request a cancellation and place a new order instead, provided you contact us within 24 hours of placing your order and the order has not already been processed or dispatched.

To request a cancellation or amendment, please contact us as soon as possible at sales@valetoreverclothes.com.

Once an order has been dispatched, we may not be able to cancel or amend it. In such cases, you may need to follow our standard return procedure.